Standard Chartered Recruitment 2022 | Retail Banking | Bengaluru

Standard Chartered Recruitment 2022 – Standard Chartered Recruiting Freshers for the role of Retail Banking . Candidates who are interested can check eligibility criteria and application process below.

Standard Chartered Recruitment2022

Company Name: Standard Chartered

Job Position: Retail Banking

Qualification: MBA

Job Location: Bengaluru

Job Description:

• Handle customer chats/calls quickly and effectively and end to end resolution (if applicable)
• Sign up customers for value added services and digital education (if applicable)
• Tag the call type accurately as appropriate
• Give accurate information to customers on his queries / concerns
• Have high awareness levels on KYC and Anti-money laundering Policy
• Multi-skilled to handle both inbound and outbound calls (if applicable)
• Initiate and strive towards achieving set targets and service standards
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
• Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
• Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)
•  Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
• Customer Data Confidentiality to be strictly adhered to
• Adherence to compliance with all applicable rules / regulations and group policies
•  Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
• Follow up on delinquent accounts to negotiate for timely payments (if applicable)

Skills Required

• Graduate
• Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
• Excellent communication skills in written and verbal English
• Basic computer skills
• Strong service / Sales / Collection orientation (as per the job role)
• Strong knowledge of bank’s products & services and willingness to learn new products
• Manage conflicts and solve problems
• Patient, Non-Confrontational, Resilient
• Positive, polite, cheerful and courteous
• Flexible to stretch and work across different calendar days and time zones in a week/month
• Age limit (please specify) if applicable.

Selection Process

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview

For More Details and Apply : Click Here

About Company:
We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good. Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.