MindTickle Recruitment 2022 | Customer Success Manager | Pune
MindTickle Recruitment 2022 – MindTickle Recruiting for the role of Customer Success Manager. Candidates who are interested can check eligibility criteria and application process below.
MindTickle Recruitment 2022
Company Name: MindTickle
Job Position: Customer Success Manager
Experience: 4 – 9 years
Qualification: Bachelors Degree required; Engineering or BSc preferred.
Job Location: Pune
- Manage the entire customer lifecycle including, onboarding, planning and implementation, deployment and ongoing usage.
- Own a book of business and be responsible for customer/product success and revenue growth as well as minimize churn.
- Able to multithread with different customer stakeholders and develop relationships with executive buyers/program owners.
- Perform quarterly business reviews with all customers to ensure that they are set up for success.
- Act as the voice of the customer for other teams within Mindtickle, in particular, the product team and have the nous to work cross functionally.
- Understand the product philosophy and roadmap to be able to articulate it to the customer during ongoing conversations.
- Understand customers business and program objectives.
- Discover and solve stated and not stated customer problems and work with other teams in customer success (including customer support).
- Understand and demonstrate value to the customer by providing return on investment.
- Drive product adoption and ensure exceptional user experience.
- Manage account health and identify opportunities to improve Mindticke s product offering.
- Use platform analytics to identify usage patterns and create metrics that demonstrate success for the customer.
- Educate customers on Mindtickle best practices.
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Mindtickle is the market-leading sales readiness platform, helping revenue leaders at world-class companies like Johnson & Johnson, Splunk, and Wipro, be ready to grow revenue by increasing knowledge, understanding ideal sales behaviors, and adapting to change. Dozens of Fortune 500 and Forbes Global 2000 companies use Mindtickle to define excellence, build knowledge, align content, analyze performance, and optimize behavior throughout their sales organizations. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as both the #1 enterprise software product and #5 sales software product.