ICICI Bank Recruitment 2022 – ICICI Bank Recruiting for the role of E-Relationship Manager . Candidates who are interested can check eligibility criteria and application process below.
ICICI Bank Recruitment 2022
Company Name: ICICI Bank
Job Position: E-Relationship Manager
Experience: 0 – 3 Years
Qualification: Any Graduate , MBA
Job Location: Delhi, Thane
- Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone channel
- Provide professional customer service to achieve high customer satisfaction and retention which should result in high Net Promoter Score
- Have complete knowledge of customer base in terms of the profile, demographics and assets in the bank
- Serve as one-point contact to the mapped customers of the bank
- Cross selling and Up selling of products and services for both new and existing customers
- Providing advisory for various products offered by Banks to enhance relationship value
- Develop and maintain banking relationships with select group of customers through individualized customer service
- Generate new business to achieve defined targets in terms of no of customers, volumes and revenue for the segment
- Achieve the budgeted targets through PPOP(Pre-Provisioning Operating Profit)
- Ensure coverage of customer base in accordance with business plans
- Expand base of new customers through referrals from existing customers.
- Graduate with 6-10 years of work experience
- MBA with 0-3 years of work experience
In 1955 ICICI was formed as an initiative of the World Bank. In the 1990s, ICICI transformed its business from a financial institution limited to development projects to a diversified financial services group.